Welcome to Commercial Traders - Office Furniture!
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Below is a more detailed definition of what our "availability" time frames mean. As well as Frequently Asked Questions around delivery.
Indicated times are based on orders received by 2pm.
Quickship (2 - 3 Working Days)
Generally indicates that the product is held in a North and South Island warehouse and can be dispatched quickly. If speed is critical then it often pays to check if stock is available.
PLEASE NOTE that all chairs that are marked with "Quickship" will be delivered flat pack. If you require the chair to be dispatched assembled then please allow 4-5 working days.
4 - 5 Working Days
Indicates that the product can be dispatched quickly but it does pay to allow a bit more time. Generally these products are dispatched from Auckland.
10 - 15 Working Days
Indicates that some or all of the product needs to be made. In most cases they will be dispatched from Auckland.
What does free delivery mean?Free delivery is included on all marked products. Free delivery covers all significant towns and cities in the North and South Island. If free delivery is not available on a product then we will try to include a cost effective paid option.
Exceptions are -
Can I Collect From Your Store?
Traditionally we only have display models in store. Stock is stored at various warehouses and can be transferred to our store at 36 Alfred Street, Onehunga if you would prefer to collect from us. The above time frames will still apply.
Our store is open for collection Monday to Friday 9am to 4pm.
Will my products arrive together?
There are several reasons that could lead to a split delivery. The most likely scenario is if stock is being delivered from separate warehouses or if some products have a longer leadtime than others.
If this could cause problems then please phone to discuss options in more detail, or please leave very clear instructions in the notes section when ordering. We will do our best to accommodate all requests.
We accept Visa and Master Card payments through our website. Our checkout pages are securely served and encrypted using SSL, Credit Cards are verified in real time using DPS (Payment Express).
You can checkout using Paypal. This works best for personal purchases if you already have a Paypal account. Paypal can provide a lot of the relevant contact details and minimises the amount of information you need to provide.
Online Banking / Poli
Payments can be made by direct credit bank transfers. We integrate with Poli which allows you to securely link to you bank account at the checkout and simplifies the transfer process. Poli Payments are trusted by some of the biggest businesses in New Zealand including The Warehouse, Air New Zealand and The Land Transport Agency.
Alternatively you can checkout using the bank transfer option, and then make a deposit, with your order number as a reference.
Pay over the Phone
To make an order over the phone, simply call 0800 216 216 to speak with one of our friendly customer service team. They will be able to help you with any questions you may have, as well as placing orders over the phone. Phone payments are available during business hours, 9am-5pm, Monday-Friday. All phone payments are processed through DPS Payline so your details are secure.
7 Day Account
We understand that not all purchasers have access to a company credit card and product can be needed in a hurry. If this is the case then we can provide an invoice with 7 day terms. The best way to order would be to phone customer service on 0800 216 216 or e-mail firstname.lastname@example.org
We will need-
Purchase Order Number / Cost Centre Allocation-
Cost centre allocation and purchase order numbers are a common way for businesses to streamline their accounting process. If you would like either of these included on invoices then make a note in the comments section during checkout or notify the customer service person if ordering over the phone.
We can offer finance via Flexirent on new furniture purchases over $1000. Terms range from 12-48 months and are structured to maximise your tax deductions. Interest rates are competitive for this type of lending and approvals are very fast.
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