GENERAL POLICY
If a product arrives faulty or damaged, we’re happy to offer a replacement or refund. Part refund is available for minor issues. It's important that items are checked before being accepted and any damage is noted by the carrier.
Custom and sale items are non-returnable.
For change of mind returns, items must be in original packaging. A 20% restocking fee applies, and you'll need to return the product to a specified location.
We reserve the right to not accept change of mind returns of large quantities of products.
TRIALS
If you are looking at a larger quantity of an item then we can send a trial version in most instances.
RETURNS PROCESS
To start a return, you can contact us at askus@commercialtraders.co.nz or call 0800 216216.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
REFUNDS
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
HOW LONG WILL THE REFUND TAKE
Refunds are processed within 2 working days. Please note that card payment providers may take an additional 1-2 working days to credit the funds to your account. If there are unexpected delays then please get in touch - askus@commercialtraders.co.nz.