Credit Cards
We accept Visa and Master Card payments through our website. Our checkout pages are securely served and encrypted using SSL, Credit Cards are verified in real time using DPS (Payment Express).
After Pay
Afterpay enables you to pay for your purchase over 4 installments interest free. Maximum amount you can purchase on After Pay is $1000. Only available though our online checkout.
Paypal
You can checkout using Paypal. This works best for personal purchases if you already have a Paypal account. Paypal can provide a lot of the relevant contact details and minimises the amount of information you need to provide.
Online Banking / Poli
Payments can be made by direct credit bank transfers. We integrate with Poli which allows you to securely link to you bank account at the checkout and simplifies the transfer process. Poli Payments are trusted by some of the biggest businesses in New Zealand including The Warehouse, Air New Zealand and The Land Transport Agency.
Alternatively you can checkout using the bank transfer option, and then make a deposit, with your order number as a reference.
Pay over the Phone
To make an order over the phone, simply call 0800 216 216 to speak with one of our friendly customer service team. They will be able to help you with any questions you may have, as well as placing orders over the phone. Phone payments are available during business hours, 9am-5pm, Monday-Friday. All phone payments are processed through DPS Payline so your details are secure.
Please have-
- Card Number
- Name on the card
- Expiry date
- CSC number (3 digits on the back)
7 Day Account
We understand that not all purchasers have access to a company credit card and product can be needed in a hurry. If this is the case then we can provide an invoice with 7 day terms. The best way to order would be to phone customer service on 0800 216 216 or e-mail askus@commercialtraders.co.nz
We will need-
- Contact and address details of the person ordering
- Contact details for accounts department including name, e-mail address and phone number
- Purchase order / reference number
Purchase Order Number / Cost Centre Allocation-
Cost centre allocation and purchase order numbers are a common way for businesses to streamline their accounting process. If you would like either of these included on invoices then make a note in the comments section during checkout or notify the customer service person if ordering over the phone.
Finance
We can offer finance via Flexirent on new furniture purchases over $1000. Terms range from 12-48 months and are structured to maximise your tax deductions. Interest rates are competitive for this type of lending and approvals are very fast.
To find out more click here
ORDER PROCESSING:
Please allow 1-2 working days for us to process your order. We will send a tax invoice that will include shipping information and an approximate leadtime.
SHIPPING RATES
Most items have Free Shipping included.
Exceptions-
- A lot of locally made items have a North and South Island rate due to the significant difference in freight costs between the 2 islands. These will be listed as a product option and will change the listed price. There will be no extra costs added at the check out.
- Delivery to any of the islands other than the north and South
- Some rural areas
- Clearance products will often be listed as Pick Up Only or have a limited delivery area. Generally within 200km of Auckland. This will be made clear in the product description. Then won't be an option at checkout to add freight.
LEAD TIMES
Each product should have an approximate leadtime listed. Below is an example (green highlighted box).
If you need items for a specific date then it would be best to get in touch so we can confirm if it is achievable based on your location. E-mail us at askus@commercialtraders.co.nz or call 0800 216216
STORE PICKUP - 36 Alfred Street, Onehunga Auckland
Orders can be picked up from the showroom, but the listed leadtime will still be the same as most items are not stored on site. The main benefit of this option is if it is tricky to be onsite to accept a delivery or if you site is not ready to accept deliveries.
Our store is open for collection Monday to Friday 9am to 4pm. (alternative times can be made with prior arrangement.
GENERAL POLICY
We offer a 30 day window for returns if a product arrives faulty or damaged, we’re happy to offer a replacement or refund. Part refund is available for minor issues.
It's important that items are checked before being accepted and any damage is noted by the carrier.
CHANGE OF MIND
For change of mind returns, items must be in original packaging.
A 20% restocking fee applies, and you'll need to return the product to a specified location.
We reserve the right to not accept change of mind returns of large quantities of products.
Custom and sale items are non-returnable.
TRIALS
If you are looking at a larger quantity of an item then we can send a trial version in most instances.
RETURNS PROCESS
To start a return, you can contact us at askus@commercialtraders.co.nz or call 0800 216216.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
REFUNDS
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
HOW LONG WILL THE REFUND TAKE
Refunds are processed within 2 working days. Please note that card payment providers may take an additional 1-2 working days to credit the funds to your account. If there are unexpected delays then please get in touch - askus@commercialtraders.co.nz.